No Questions Asked Money Back Guarantee

At ShopNOVA, we strive to ensure your complete satisfaction with your purchase. If, for any reason, you are not entirely happy with your purchase, we offer a straightforward return policy:

• 30-Day Return Period: You can return the goods within 30 days of receipt for a full refund or an exchange.
• Credit Voucher or Refund: You have the option to receive a credit voucher for future purchases or request a refund.
• Condition of Returned Items: Returned items must be in their original condition, unworn, and with all original tags and packaging.
• Return Process: To initiate a return, please contact our customer service at customercare@shopnova.live. We will provide you with detailed instructions on how to return your items.
• Refund Processing: Once we receive your returned items and confirm they are in acceptable condition, we will process your refund or issue a credit voucher within 7-10 business days. Refunds will be issued to the original method of payment.

For any questions or assistance, please contact our customer service team at customercare@shopnova.live. We’re here to help!